Last updated October 22, 2026
Every RxPepLab prescription is compounded by a licensed U.S. pharmacy for one specific patient. Once it has been prepared for you, it can’t be returned, restocked or dispensed to anyone else.
Until your provider approves your prescription, nothing has been sent to the pharmacy. You can cancel for a full refund, including shipping, anytime before approval from the Orders tab of your patient portal, or by emailing support@rxpeplab.com.
You pay at checkout, before your provider review. If your provider decides a protocol isn’t appropriate for you, nothing is sent to the pharmacy and you receive a full refund, including shipping, to your original payment method. Refunds usually appear within 3–5 business days.
Approved prescriptions are sent to the pharmacy to be compounded for you. From that point, orders can’t be cancelled or refunded, and compounded medications can’t be returned.
You can cancel your membership anytime in your patient portal under Account. You keep member benefits through the end of the billing period you’ve paid for, and you won’t be charged again.
Email support@rxpeplab.com or contact us.