FAQ

Frequently Asked Questions

Yes. Every protocol requires an intake and a review by a licensed medical provider. If a provider decides a protocol is not appropriate for you, you will not be prescribed one.

A licensed medical provider — a physician or physician assistant — reviews every intake and makes all prescribing decisions.

A compounding pharmacy prepares a medication for an individual patient based on a prescription. We work only with licensed U.S. compounding pharmacies.

No. Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness or quality. Your provider will discuss the benefits and risks with you.

No. Compounded medications are prepared for an individual patient by a licensed pharmacy. They are not FDA-approved and are not the same as any brand-name product.

A licensed U.S. compounding pharmacy prepares and ships your prescription. RxPepLab does not compound or dispense medications.

RxPepLab serves patients nationwide. Your provider confirms eligibility for your state during review.

RxPepLab serves patients in all 50 U.S. states through telehealth. Your intake is reviewed by a licensed medical provider licensed in your state.

Most intakes are reviewed within 48 hours of submission.

Yes. You check out first, then complete your intake. If your provider determines a protocol isn’t appropriate, see our refund terms.

Membership is $35 per month and includes free shipping on your orders.

Cancel anytime from your patient portal under Account. Benefits continue through the end of the billing period.

Your intake and records are kept in a secure patient portal, visible only to you and your care team.

Yes, and we encourage it. Let your primary care doctor know about any protocol you start.